FAQ

Q: Who Prints & fulfills orders from cooltruckguyshit.com?

A: We use Printful to print & fulfill our orders. 

Q: How long does it take to ship my order?

A: It usually takes 2-5 business days for your items to be processed & shipped. 

Q: Are there any refunds or exchanges?

A: No unfortunately since this is a print on-demand service, we are unable to issue refunds or exchanges.  Please double check your sizes.  

Q: I made a mistake with my order that I just placed. What should I do? 

A: If you enter something incorrectly when you place your order, notify us via contact form or via email at stina@cooltruckgirlshit.com right away. We may be able to edit your order before Printful processes & prints your items. This is not guaranteed but we will do our best to fix any errors. 

Q: What if my item is damaged when I receive it?

A: Printful has a quality control process however, if you receive damaged items, please send us a photo of the damaged item along with your name & order number within 30 days of your purchase to stina@cooltruckgirlshit.com. We can submit a request to Printful to print the same item, color, design & size. 

Q: Do you need to be a truck guy to order from your store or wear your merch?

A: Absolutely not! We have gear for everyone. We are not exclusive to Truck guys.  We have lots of great gift ideas for all! 

Q: Do you have social media accounts?

A: Yes we do. We have a Facebook page along with an Instagram & TikTok account. All these accounts are linked at the bottom of each page of our website. We encourage you to tag us in your CTGS merch so we can see how dope you look!